SHIPPING & DELIVERY
Version 1.0
Last updated: 25 August 2026
SchoneMond Experience does everything possible to process your order carefully and deliver it as quickly as possible.
This page explains our approach to shipping, delivery times and delivery.
1. Delivery area
SchoneMond Experience delivers to consumers in the Netherlands and other European Union countries.
If delivery to a particular country is temporarily unavailable, this will be indicated during checkout.
2. Processing your order
You will receive an email confirmation after placing your order.
Orders are processed as quickly as possible and handed to a carefully selected carrier.
We aim to check every order carefully and package it securely before dispatch.
3. Delivery times
We aim to deliver promptly.
Delivery times stated on the website are estimates and may depend on:
- product availability;
- carrier workload;
- public holidays;
- unforeseen circumstances.
No rights may be derived from estimated delivery times.
4. Delivery charges
Any delivery charges are clearly shown before the order is finalised.
Free-delivery promotions are clearly indicated on the website, together with the applicable conditions.
5. Delivery
Your order will be delivered to the delivery address you provide.
Please check your address details carefully before finalising your order.
SchoneMond Experience is not responsible for delays or additional costs caused by incorrect or incomplete address information.
6. If you are not at home
If you are unavailable when delivery is attempted, the carrier will follow its standard delivery procedure.
Depending on the carrier, the order may:
- be offered for delivery again;
- be delivered to a collection point;
- be delivered to a neighbour where the carrier offers this service.
Always check the carrier’s tracking information for the latest delivery status.
7. Damaged or incomplete deliveries
Please inspect your order immediately upon receipt.
Have you received a damaged parcel, or are items missing?
Please contact us as soon as possible by email: info@schonemond.nl
Where possible, include:
- your order number;
- a description of the problem;
- clear photographs of the packaging and the products received.
We will assess your report promptly and work with you to find a suitable solution.
8. Force majeure
SchoneMond Experience is not liable for delays caused by circumstances beyond our control, including:
- extreme weather conditions;
- strikes;
- customs inspections;
- carrier disruptions;
- government measures;
- other force majeure events.
9. Contact
Do you have questions about shipping or delivery?
Please feel free to contact us.
SchoneMond Experience
Email: info@schonemond.nl
Website: www.schonemond.nl
Chamber of Commerce registration number: 72973692
VAT number: NL184448554B02
Document information
Document: Shipping & Delivery
Version: 1.0
Last updated: 25 August 2026
Applicable to: www.schonemond.nl
Owner: SchoneMond Experience
Claudia Smile
If any difference in interpretation arises, the original Dutch version shall prevail.